Terms & Conditions

• Your Signature on this contract, filling out reservation form  or placing a order serves as your consent to allow Timeless Flowers Inc. (TF) to preserve your flowers and to create your keepsake using TF’s best judgement and discretion based on your selection. Deposits are non-refundable and will be deducted from your total balance.
• Frame selection will be scheduled within 2 weeks of receipt of your flowers by Timeless Flowers.
• Flowers are considered abandoned if frame selections and deposits are not made within 3 weeks from receipt of flowers by Timeless Flowers.
• All memorabilia (i.e. invitation, pictures, tiara, etc.) to be incorporated into your keepsake needs to be provided to us within 30 days of Flowers received by Timeless Flowers. If we have not received your memorabilia within 30 days, your keepsake may be completed without items.
• Orders must be picked up within two (2) weeks of the completion date. Any order that remains unclaimed after thirty (30) days will be considered abandoned, and no refunds, credits, or replacements will be issued for abandoned orders.
• Balances not paid upon completion will be subject to a $25 per month storage fee.
• The condition of the flowers before preservation affects the quality of your preserved flowers therefore TF will not assume liability for any damages to your flowers prior to their arrival at our facility.
• Your keepsake will be completed approximately 16 to 21 weeks from the date the frame order is placed. TF reserves the right to extend this timeframe if necessary, including but not limited to delays resulting from natural world causes, such as weather events or other circumstances beyond our control.
• It is the customer’s responsibility to ensure that all shipping information provided is accurate and current. In the event that you relocate, you are required to contact us directly to provide your updated shipping address. If an order cannot be delivered within 30 days due to outdated or incorrect address information, the order will be deemed abandoned. No refunds, credits, or replacements will be issued for abandoned orders.
• All finished keepsakes must be picked up no later than 12 weeks from event date otherwise they will be considered abandoned. This will include customers whose memorabilia or additional requested items needed to complete keepsake was not received at TF causing completion delays.
• Any checks returned unpaid will be subject to a $25 charge.
• Through the preservation process some flowers may darken or change color. As time goes by they will antique in look. If proper care is taken of your keepsake, your flowers should retain their beauty for years, however there are no guarantees.
• All keepsakes are custom made all sales are final.  No Refunds!  In the event your flowers are damaged during the preservation process TF shall replace said flowers but shall not be liable for any additional damages. TF reserves the right to replace flowers that don’t preserve well with high quality faux substitutes.
• All orders are carefully packaged and shipped through our trusted carriers (UPS or FedEx). Each shipment includes insurance provided by the carrier. Once the order has been handed over to the shipping carrier, we are not liable for any delays, mishandling, or damages that may occur during transit. Any claims related to shipping issues must be filed directly with the carrier using the included insurance coverage.
• TF Inc. reserves the right to use photographs of keepsakes or any portion thereof for marketing and advertising.
• This agreement shall be governed by the laws of Florida and venue for any disputes will be in Dade County, Florida. I have read and understand all the terms and conditions of this contract, received a copy and have the authority to give (TF) permission to disassemble the flowers and create a keepsake under glass or acrylic. If I am contracting on behalf of the client, I will provide a copy of these terms and deliver them to the client.